Terms and Conditions fluffymania
Throughout these terms, we will refer to ourselves as fluffymania with ‘us’, ‘we’ or ‘our’. To you as our customer we will refer with ‘you’.
The website www.fluffymania.eu is owned and operated by fluffymania.
Fluffymania as a company is registered in The Netherlands.
Our KvK number 81500343 & VAT number NL003571340B30
Our address is: Duifkruid 30, 8255KJ Swifterbant, Netherlands.
All rights, obligations, orders and agreements that fall under General Terms and Conditions, and under this condition, are applicable under Dutch Law and Jurisdiction. In the case of translation of the contents of fluffymania website, the English version of the text in this website and these General Terms and Conditions will prevail.
These terms and conditions apply to all sales and agreements between fluffymania and ‘you’, ‘the consumer’, and fluffymania will apply these terms unless agreed otherwise in a writing. If articles are ordered from fluffymania, you automatically accept the provisions set out in General Terms and Conditions.
After placing an order, we will confirm the order by e-mail. This agreement will only be concluded once the payment has been successfully. All orders will be shipped within 5 working days after receipt of the payment. In the case of technical error that falls under the category of circumstances beyond our control, the order will be dispatched as soon as possible. We will keep you informed about the status of the order.
We strive to keep our website, www.fluffymania.eu, as current as possible. However, it is possible that certain product is no longer available, in which case we will contact you as soon as possible. A product must be delivered to you within 30 days after order placement. If we fail to comply with this, you may immediately terminate the order contract. However, this is not possible if the parties involved have previously agreed to a different delivery terms.
Prices and Payment
When placing an order in our online store, the prices shown apply to the order. Product prices are given in EURO including VAT. The prices listed in our fluffymania online store are exclusive of shipping and handling cost. We are not bound by its offer in case of printing or programming errors on our website.
You can make payments electronically to fluffymania in many different ways. The different payment methods are Ideal, Bank transfer, PayPal.
We will take the greatest possible care when receiving your order. The place of delivery is the address that you provided during the transaction. We will send the accepted orders as soon as possible. As a rule, the delivery within two working days after the order is received. The stated delivery times are indicative. In accordance with the ‘Distance Selling’ law the maximum delivery time is 30 days. Outside this period, you have the right to withdraw from the agreement without giving any reason.
Return, Refund & Money back guarantee
If for any reason you are not satisfied with your purchased item, you are always entitled to refund or exchange (except on sale items) within 14 working days from the time of delivery. If you want to return or exchange your purchased item(s) to fluffymania, please send us an email at email@example.com and include your order and payment confirmation.
You can return your items to below address. Please note, the shipping costs for returns or exchanges are on your own expense also international customs duties and sales taxes are not refunded for shipments outside The Netherlands. Please ensure the item you return will be handled with care. We are not responsible for any damages that happen during the return shipment or for the loss of your item during transit. We recommend using an insured postal service that gives you a proof of postage. Damaged items will not be accepted. The item must be returned unused, undamaged and with the labels attached.
Once we receive your return, all goods will be inspected. After approval we will make a refund to your bank account within 30 days.
In the case of queries or complaints concerning any of our products or procedures, please inform us by e-mail – firstname.lastname@example.org You will receive a reply within three working days.
We take privacy and security of your information very seriously. We will not give your consumer’s personal information to third parties, except when the information is required for the delivery of your order. When placing an order, we require your name, telephone number and delivery addresses, also payment details so that the order can be processed. The payment details will only be used to complete the payment process.
Records of website visits are kept for statistical purposes. Information concerning the number of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.
All articles in our assortment of fluffymania have been collected with the greatest care. fluffymania cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial damage, that may be caused by malfunction or misuse or the deterioration of the materials or articles sold by fluffymania.
The content of our website has been compiled with the utmost care. However, we cannot preclude the possibility of any error or incomplete information on our website. We cannot be held liable in any way for consequences of incorrect or incomplete information on our website.
We cannot be held responsible for any typing or misprinting errors that may indicate an incorrect selling price. In that case we will adjust the price as soon as possible. The actual colour of our products can be slightly different from the colours displayed on your computer screen. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or a computer system used by you. Certain links on the website can give access to websites and information that are being used and maintained by third parties. We do not control these sites and are not responsible for the content of those sites.
Despite any other established legal rights, fluffymania is entitled, at its own discretion, in the event of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing you in a writing. Client is not entitled to any damages or/ and compensation, given the circumstances this would be unacceptable according to measures of reason and fairness.
All information on fluffymania website is protected by copyright. It is illegal to copy, use or distribute any information from our website without prior written consent. Visitors and users of our website cannot claim any rights pertaining to the information on the website. None of the text or graphics from fluffymania ‘s website may be partially or wholly copied or publicly used for printing, copying, faxing in an electronic database or for any other reproduction purposes.